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Nutraceutical Merchant Services, Everything You Need to Know

by Kimberly Baylies on July 14, 2020

Nutraceutical Merchant Accounts to accept credit cards

Health supplements are a vast part of creating a healthy lifestyle. The global estimated value of the nutraceutical industry was $382.51 billion in 2019. And they expect this number to continue to rise with the bottom half of the baby boomers and millennials fueling the industry. Over the past several years society has shown a growing interest in healthy aging and functional foods. That means more and more consumers are turning to nutritional supplements, herbal supplements, and nutraceuticals to support their health. However, regardless of how important the market is to our economy, business owners still find it difficult to get a nutraceutical merchant account to accept payments.

If you're running a business in the nutraceutical sector, you have experienced this time and again. You apply for a merchant account with your bank and they look at you like you're running an illegal business. 

First of all, if you're looking to open a nutraceutical merchant account with a standard merchant account provider, you're barking up the wrong tree. 

Don't bark up the wrong tree for your nutraceutical merchant account - work with an expertFor one thing, eCommerce, or online, merchants are considered high-risk right off the bat. This is because they do all of their payment transactions behind the scenes. That is to say, they are not face-to-face like they are in a retail environment. They call these card-not-present transactions and that puts the bank at a greater risk for fraud. You probably already know this, but if you're running an online nutraceutical business, you’re considered even more high risk than most.

Many things contribute to nutraceuticals needing a high-risk merchant account.

Nutraceutical companies get the triple whammy when it comes to situations that put businesses in the high-risk category.

First, they tend to have a higher occurrence of chargebacks filed against them. There are many reasons for high chargebacks that are not necessarily related to true fraud. Many times customers aren’t happy with the results of the product. Other times they just don't want to deal with calling to cancel their auto-ship. Unfortunately, rather than call the merchant, they opt to file a chargeback with their credit card.  It’s always a good idea for eCommerce merchants to follow best practices on their website to help reduce friendly fraud.

Having a high chargeback ratio immediately puts a business in the high-risk category. A lot of chargebacks can create significant financial liability for both the business and the acquiring bank. For this reason, Visa, MasterCard, and other major card brands set a limit on the number of chargebacks a business can incur. 

The second thing contributing to the nutraceutical industry’s level of risk is the significant presence of actual fraud.

In the past, the nutraceutical industry as a whole has been a magnet for fraud and cybercriminals. When an industry is seen as hot-spot for fraudulent attacks, the payments industry takes on much larger risk by servicing them. This tends to make banks look unfavorably on these types of merchants.

Lastly, a lot of regulation. The nutraceutical industry inherently operates under a web of government regulation. The FDA has strict regulations surrounding the supplement and food additive industry. Acquiring banks can actually be held liable for supporting a business if it does not meet all FDA regulations. 

Therefore, underwriting must take extra time to review the Nutra company, all of its products and ingredients, and all of its marketing and claims before approving an account. On top of that, nutraceutical websites must be monitored constantly to ensure current and newly added products meet FDA guidelines.

Consequently, all of this adds to the liability and expense of servicing merchant accounts for the industry. 

For a nutraceutical merchant account you can rely on, turn to an experienced high-risk merchant account provider.

Achieve peace of mind with a nutraceutical merchant account that you can depend onThe fact of the matter is, most standard merchant account providers and processors are not prepared to handle the in-depth underwriting needed to serve the industry.

Being high risk doesn’t mean you have to operate like some underground railroad. And it doesn’t mean you're stuck trying to find some workaround for accepting payments. It just means your account needs more management and supervision than traditional retail sales. And because of that, you need to turn to a merchant service provider experienced with the intricacies of nutraceuticals.

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An experienced high-risk merchant account provider is an absolute must.

Whoever you get your merchant account with, we strongly urge you to fully vet your merchant service provider. There’s no shortage of reps that talk the talk and promise low rates and then hope they can find somewhere to approve your account. Or worse, they mis-code your business and lump you into an aggregate account for hopes of a few months of payouts before you're discovered and shut down. 

More often than not, nutraceutical companies find themselves lured in by sneaky sales tactics and promises of low rates. But unfortunately, they find themselves with a merchant account that does not match their business model. The processor didn't underwrite the business properly or may not even know what your business sells. Unfortunately, this leads to having your account closed and often getting your business on the Terminated Merchant File (TMF) or MATCH list. 

Square, Stripe, and PayPal won't allow businesses that sell nutraceuticals to process on their payment platform. They do not take on this type of high-risk business. You may initially get approved for a merchant account because of their quick “no underwriting” application process. However, through their review process, they will eventually uncover the nature of the business and they will close the account. 

The last thing you need is to risk a disruption in processing payments. But when you get a merchant account through an aggregate account provider, that’s exactly what could happen. 

One of The best ways to make sure your business remains operational is to make sure you can accept payment for your products without disruption. Nutraceutical companies need a merchant service provider that has experience in high risk, hard to place industries. But they must have a provider that has built the banking relationships needed to accept this special industry.\

B.I.G. will be your last nutraceutical merchant account provider.

B.I.G. will be your the last merchant account you will ever need for your nutraceutical businessWhether you call it dietary supplements, herbal supplements, or nutraceuticals, we have a solution for you. We can provide a merchant account to anyone who markets herbal products, cosmeceuticals, extracts, tinctures, concentrates, and more. 

Imagine how good it will feel to have a transparent merchant account that provides you with a long-term payment processing solution. You can boldly market your products without raising red flags or risk being discovered by the bank. A high-risk nutraceutical specific merchant account will give you the confidence to market your company and its products. Likewise, your customers will have the confidence to share their credit card data with you.

At Bankcard International Group we leverage our experience and integrity to bring you a fair and transparent merchant account. And that means you will have a merchant account you can rely on to support your business’s continued success. 

What can we offer nutraceutical businesses? 

  • We have 16 years of experience in the high-risk sector.
  • Over the years we have established strong domestic and international banking relationships.
  • Because of these trusted relationships, we can offer our payment options to merchants who’ve been on the TMF or MATCH list.
  • We understand the challenges the industry faces and have created an in-house pre-underwriting team to help ensure the approval of your merchant account.
  • We pride ourselves on bringing you fair and transparent pricing -no hidden fees.
  • We understand that recurring billing is an integral feature of the nutraceutical business model. When you get a merchant account with us, you can rest assured we fully support subscriptions and recurring billing. 
  • Security and fraud protection is paramount. Our payment gateways are secure and compliant with all PCI DSS standards for data protection.
  • Your secure gateway integrates seamlessly with all the most popular shopping carts.

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Bankcard International Group makes applying for a nutraceutical merchant account easy. 

There are a few things to keep in mind when applying for a nutraceutical merchant account. And if you take the time to address these minor issues first, your approval process will go much more smoothly.

With that in mind, our team will pre-underwrite and review your business model, website, and products. We will go over product claims and trial program details to make sure they’re within the guidelines.  

By doing this first, we can identify any red flags and help put together a package that pleases the bank. 

We’ve also assembled a complete list of documentation requirements to help make the application process streamlined for a quick approval. In fact, with a complete package, we can have your merchant account approval within a couple of days. 

Once you're approved, the support doesn't stop there…

We’re in this with you for the long haul. We believe that to earn your business for life, we have to provide you with superior service and remain dedicated to your success. And your success relies on having access to the right tools and support as your business grows. 

To provide a long-term payment solution, we must work to keep chargeback ratios under the allowable amount. But with our robust fraud prevention and chargeback management tools, you'll have a head start. 

Fraud prevention tools help protect your profits by identifying vulnerabilities and alerting you to potentially fraudulent transactions. Chargeback management tools help to reduce friendly fraud, detect criminally fraudulent chargebacks, and provide representation for true chargebacks.

At Bankcard International Group, our account advisors are hands-on with clients, even after the merchant account is processing. If you have a problem, your dedicated advisor will be there to help. Have an after-hours problem? No worries. Call our domestic customer service for help from a service rep trained to help with your merchant account questions.

It’s not how BIG you are, it's how BIG you are with your merchant account provider. Come on over and accept payments the B.I.G way and “Experience The B.I.G. Difference!”

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Topics: High Risk Merchant Account, Nutraceutical